Privacy Policy
Plum HVAC ("we", "us", or "our") respects your privacy. This policy explains what information we collect when you use our website or contact us, how we use and share it, how long we keep it, and the choices and rights you have. It applies to visitors in the United States, and to California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Plum HVAC is a licensed HVAC contractor (CSLB #1087978) serving Mountain View and the greater Silicon Valley Peninsula.
Information we collect
We collect the following categories of personal information:
- Identifiers and contact details you provide when you request service, ask for an estimate, or apply for a job — such as your name, phone number, email address, service address, and a description of your request.
- Commercial information related to the services you request, estimates provided, and financing or rebate assistance you ask us to help with.
- Internet and device activity collected automatically as you browse, such as pages viewed, approximate location, browser and device type, and referring links. We collect this through cookies and similar technologies.
Cookies and tracking technologies
We use essential cookies that make the site work and, with your consent, analytics and advertising-measurement technologies to understand how visitors use the site and how our marketing performs. Tools we use may include Google Analytics 4 and Google Tag Manager, and call-tracking that records which page or campaign a phone call came from. You control non-essential cookies through the consent banner on this site. We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of sale/sharing where required by law.
How we use your information
- To respond to your service requests, schedule appointments, and perform the work you ask for
- To provide estimates, financing options, and clean-energy rebate assistance
- To measure and improve our website, services, and marketing
- To communicate with you about your request, appointment, or account
- To meet legal, tax, licensing, and safety obligations
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising in a way that requires opt-out consent you have not given. We share information only with trusted service providers who help us operate — such as scheduling, financing, call-tracking, and analytics providers — and only as needed to serve you, under contracts that limit their use of the information. We may also disclose information when required by law or to protect our rights, property, or safety.
How long we keep information
We keep personal information only as long as needed for the purposes described above, to serve you, and to meet legal, tax, and recordkeeping requirements, after which we delete or de-identify it.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our website is intended for adults seeking home-services information. We do not knowingly collect personal information from children under 13.
Your choices
You may opt out of marketing communications at any time by using the unsubscribe link in an email, replying STOP to a text, or contacting us. You can control non-essential cookies through the consent banner, and you can exercise your California privacy rights as described below.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date below and post the new version on this page.
Contact us
Plum HVAC
1074 Wentworth St, Mountain View, CA 94043
(650) 605-5986
[email protected]
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information. California residents have the right to know what personal information we collect and the categories of sources and third parties involved, to access a copy of it, to delete it, to correct it, and to opt out of its sale or sharing for cross-context behavioral advertising. The categories we collect are listed above (identifiers and contact details, commercial information, and internet/device activity), collected through this website, the forms you submit, and analytics and call-tracking tools such as Google Analytics 4, Google Tag Manager, and call tracking.
Plum HVAC does not sell your personal information and does not share it for cross-context behavioral advertising. How to opt out: use the cookie-consent banner on this site to decline non-essential cookies, and we honor the Global Privacy Control (GPC) browser signal automatically as a valid opt-out — no account required. You may also email [email protected] or call (650) 605-5986 to exercise any right, including Do Not Sell or Share My Personal Information. We will not discriminate against you for exercising your privacy rights, and you may use an authorized agent to make a request on your behalf.
Last updated: October 2026. This policy is provided for general information and should be reviewed by the client's legal counsel before launch.